Privacy Policy – Birdspin Casino

This Privacy Policy explains how Fionex Holding Ltd, operator of Birdspin Casino, collects, uses, stores, and protects personal data provided by players and visitors to the website. By registering an account or using this site, you agree to the practices described below.

1. Data We Collect

When you register an account, we collect the following personal information:

• Full name and date of birth
• Email address and account password (encrypted)
• Country of residence and preferred currency
• Payment method details used for deposits and withdrawals
• Identity verification documents (passport, national ID, proof of address)

We also collect non-personal technical data including IP addresses, browser type, device information, and session activity. This data is used for security monitoring, fraud prevention, and improving platform performance.

2. How We Use Your Data

Personal data collected by Birdspin Casino is used for the following purposes:

• Account creation, login authentication, and identity verification (KYC)
• Processing deposits, withdrawals, and resolving payment disputes
• Sending transactional emails such as registration confirmation and withdrawal notifications
• Complying with anti-money laundering (AML) obligations under the AOFA licence
• Detecting and preventing fraudulent activity and account misuse
• Sending promotional communications if you have opted in to marketing messages

3. Data Sharing

Birdspin Casino does not sell your personal data to third parties. Data may be shared with the following categories of recipients where necessary to provide the service:

• Payment processors and e-wallet providers to complete transactions
• Identity verification and fraud prevention service providers
• Regulatory authorities if required under the AOFA licence or applicable law
• IT infrastructure and security providers operating under data processing agreements

4. Data Retention

Account data is retained for as long as your account is active and for a period following account closure as required by anti-money laundering regulations and the AOFA licence terms. Verification documents are stored securely for the legally required retention period. You may request deletion of personal data not subject to legal retention obligations by contacting support at [email protected].

5. Security

Birdspin Casino uses SSL encryption on all pages handling personal or financial data. Account passwords are stored using one-way hashing. Internal access to player data is restricted to staff with a legitimate operational need. The casino conducts regular security audits to identify and address vulnerabilities.

6. Cookies

The Birdspin Casino website uses cookies to maintain session state, remember preferences, and collect anonymised analytics data. You can manage cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of the site. A full breakdown of cookies used is available in the Cookie Policy.

7. Your Rights

Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request corrections, request deletion (subject to legal retention obligations), and withdraw consent to marketing communications. To exercise any of these rights, contact the support team at [email protected]. Requests are typically processed within 30 days.

8. Marketing Communications

If you opted in to marketing messages at registration or at a later point, Birdspin Casino may send promotional emails about bonuses, new games, and special offers. You can unsubscribe from marketing communications at any time using the unsubscribe link in any marketing email or by contacting support.

9. Changes to This Policy

This Privacy Policy may be updated to reflect changes in legal obligations, casino operations, or data practices. Material changes will be communicated to registered players by email or via a notice on the website. Continued use of the casino after notification of changes constitutes acceptance of the updated policy.

10. Contact

For questions about this Privacy Policy or your personal data, contact the Birdspin Casino support team at [email protected]. For live queries, use the chat widget on the website.

Frequently Asked Questions